Customer Feedback

Great service from this garage. My M5 broke down on the M62 a long way from home and got recovered there. They fitted me straight in to have it diagnosed and sorted a loan car while mine was off the road to be repaired. I’m always really particular about where to use for my car and in an emergency didn’t have much choice, but was so glad I ended up here. They diagnosed it spot on the same day and the part was much cheaper than from BMW for the same brand and the labour was a third of the price too!!! Back on the road next day. Fantastic staff, thank you so much. The coffee wasn’t bad either 😉

 

Darren Jones via Google


Friendly yet professional service, quality job, cheaper than main dealers and good to support a reputable local business you can trust. Honest opinions are always given – they won’t sell you something you don’t need or isn’t worth it. Had an MOT, air con fixed and balancing checked. All done while I waited in lounge area with complimentary refreshments.
This isn’t a fly by night business; Graham Martin has been servicing and repairing our cars for a good number of years now with no complaints.

Many thanks.

Rob Stephens via Google


Spot on job again as per if Carlsberg, you know the rest. Thanks again.

Tom


Xenon lights Booking in very efficient, staff friendly and helpful, even to finding me a tow bar specialist’s name. Was advised to purchase both sides and night driving is MUCH brighter – hadn’t realised how much the old ones had dimmed.

David Griffiths


Brought the car for investigation into lack of revs and lumpy start. Informed of cause and price for replacement part. Impressed with level of customer service and garage looked to be in excellent condition. Will be using GM again.

Paul Garvey


Graham has been servicing my 320d for about 100,000 miles, the service is always quick, efficient and all the staff are very courteous, they always have time to explain the work involved. Top class service. Highly recommended.

Dave Stapleton


After a bit of careful research about Graham Martin, decided to use him for my older model 320d for its first mot under my ownership.grahams team put right the wrongs : two coil spring, two inner control arm bushes and a new front near side tyre, and advised on the removal and blanking off of the swirl flaps will ponder this for the next mot. The car is driving a lot straighter and smoother now. So another satisfied customer, so much so taking my wife’s golf into the team for its next service and mot combined . On a lighter note the very kind use of the courtesy car would have been less hair raising on the journey back as the odometer was reading 4 miles ha ha. Response – Apologies about the loan car fuel level Steve, the last customer to use it had left very little fuel remaining when they returned and the car tends to go straight back out on loan again. Best regards GMA.

Steve Reidy


Superb customer service wouldn’t take my Mini one anywhere else now.

Donna


Have been using Graham to care of my BMWs since he opened in St Helens. Has always solved any issues and am confident in the work they do. I even got a call to check everything was OK when one of the technicians had spotted my wife’s car on the side of the road with its hazard lights on – things were actually fine but certainly a nice personal touch!

Matt


We have been regulars at Graham Martins for the past 10 years, and had cause to visit recently without an appointment with our 16 year old BMW 3 series which is in first class condition with a minor but important radiator problem, we left the car in the morning and by late afternoon we had a call back to tell us come and collect your car problem solved. We found the staff and service engineers knowledgeable helpful and friendly and willing to listen and would have no problem in recommending BMW and MINI owners to Graham Martins. Keep up the good work.

Alex Winton & Christina Winton


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